Terms of Service

1. Parties and subject

These User and Service Terms (the "Terms") are entered into between Hashked Hazır Giyim Sanayi ve Ticaret Limited Şirketi ("Company" or "Reeped"), located at Kavaklıdere Mah. Esat Cad. No:12/1 Çankaya/Ankara, registered with Kavaklıdere Tax Office under tax number 4581666765, and the business using the Reeped platform for commercial purposes (the "User" or "Merchant").

These Terms govern the use of the Reeped B2B SaaS platform (including all services such as web dashboards, mobile apps, AI tools, the rule engine and API integrations) and the rights and obligations of the parties.

2. Description and scope of the service

Reeped is a cloud-based operating system for retailers and multi-store brands that offers AI-assisted sales and cross-sell suggestions, in-store and O2O (offline-to-online) revenue recovery, multi-store management, a digital campaign rule engine and offline-first operations tracking.

Reeped only provides technical infrastructure and software services. It is not the seller, payee or carrier of the products and services the User offers to its customers.

3. Account security and roles

Registration and authorisation: the User must provide accurate, complete and up-to-date information when registering.

Roles: the system has different permission levels such as MERCHANT_OWNER (Brand Owner), STORE_MANAGER (Store Manager) and CASHIER. The User is solely responsible for account security (passwords, PIN codes and session confidentiality). Reeped cannot be held liable for damages arising from unauthorised access.

4. Legal compliance, IYS and KVKK disclaimer

Technical provider role: under the Law No. 6563 on the Regulation of Electronic Commerce and the Personal Data Protection Law No. 6698 (KVKK), Reeped acts solely as a technical infrastructure provider.

Merchant obligations: providing the required privacy notices, obtaining explicit consent and managing such data in line with the Message Management System (IYS) regulations for commercial electronic messages sent to end customers through the platform (campaign notifications, O2O basket recovery links, etc.) is the sole legal responsibility of the User (Merchant).

Reeped cannot be held liable for unlawful messages sent or data breaches caused by users through the system.

The extent to which Reeped processes personal data is described in the Privacy Policy.

5. Intellectual property

The Reeped brand, source code, interface designs, database architecture, AI prompt structures and all intellectual property rights relating to the platform belong exclusively to Hashked Hazır Giyim Sanayi ve Ticaret Limited Şirketi. The User agrees not to copy, reverse engineer or commercially transfer the software to third parties.

6. Service interruptions and offline operation

Reeped uses industry-standard security and cloud infrastructure to keep the platform running without interruption.

Thanks to the offline-first architecture, data stored in the local database on the device during internet outages is synchronised automatically once a connection is available. Reeped is not liable for temporary data delays caused by infrastructure issues, force majeure or internet service providers.

7. Fees and subscription

Reeped operates on a subscription basis according to the selected packages and modules. Payment terms, billing periods and upgrade/downgrade conditions are subject to the commercial agreement at the time of contracting. Accounts with overdue payments may be temporarily suspended.

8. Termination

The User may end the subscription at any time by closing the account. Hashked Hazır Giyim Sanayi ve Ticaret Limited Şirketi reserves the right to suspend the account or terminate these Terms unilaterally without notice in case of breach of these Terms, unlawful activity or actions that endanger system security.

9. Limitation of liability

Reeped is not liable for indirect damages, loss of profit or business interruption arising from the use of the platform. The Company's total liability is limited to the total subscription fees paid by the relevant User to Reeped in the last 3 months.

10. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. Ankara Courts and Enforcement Offices have jurisdiction over any dispute.

11. Changes

Reeped may update these Terms. The current version is always published on this page, and material changes are notified to the User via the dashboard or e-mail. Continued use of the platform after a change is published constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms can be sent to gethelp@reeped.com.